No pictures to post this week, so sorry! We had a great game on Friday night against Marietta for our first round of the playoffs. Despite some parent's that act more like children, it was a great win! I won't even get into all of that drama, but I know my husband does not get paid enough to put up with some parent's and their childish ways! Unfortunately it may affect some family decisions next year when it comes time for football/cheerleading, but only time will tell and a lot of prayers.
On Saturday, we had a day at home planned all day because I scheduled our Directv installer to come and set up our new receiver DVR, which they have to run another line for. Brooke had a friend come home with her from the game Friday night and spend the night, so I let them loose outside pretty early Sat. morning to play so I could clean house. I got so much done and it felt great to do it! Later in the day, I had to run to the store, then came home and mowed the grass for hopefully the last time this year! I mowed it extra low so maybe it burnt the grass so it won't come back up for now. LOL! Just kidding, sort of!
Ok, so back to the Directv installation...he was to be here between 12 - 4pm. After I finished mowing it was 4:30pm, so I called them. Needless to say, I ended up calling them 4 times between 4:30pm and 7pm that night with no call back from a manager. Urrrrgggghhhh! I was not happy. I work in customer service, I know what you have to do to please a customer when you are in the wrong, which is why it made it so much worse. Everytime I called and they put the message on the Contractor's home office, I would get a call from them immediately (until the last time) and they would tell me that a manager would call me within 20 min. Never Happened!!!
The good things that happened: after the first time I called, they immediately credited my account $50 for missing an appointment (which come to find out, that money comes directly out of the installers paycheck!). It's bad enough to miss the appt., but to not even call and let the customer know they are running behind or ran into issues at prior install. Come on, what happened to customer service? After the 3rd call, we got a free sports package for 3 months also! Needless to say, I just had to call back to set up another appt. because they still have not called me.
They also offered me $5/month off on my bill for 3 months today when I called. She was so nice and completely understood the frustrations and tried to find anything they could offer me since we have been with them for soooo long. She was great and I told her! We will see if they show up tomorrow now.
So, that was my day or afternoon of frustration and in the meantime, I realized I needed to get some supper out for my kids during all these phone calls. Brooke wanted cold pizza left over and Logan wanted a simple grilled cheese sandwich. Simple you say...normally it would be, but not for me! I had a casserole in the oven that I was watching to make sure I did not burn the cheese on top, tea cooking on the stove, trying to get the pizza out and on a plate and a grilled cheese cooking, not to mention calling Directv again! I realize the pan is smoking...darn, let's throw that one away. "Logan, Mommy is getting it, but I need to make another one. I just burned your sandwich." Another one started and I continue with checking on everything else, then I look up and notice the pan smoking again! Dagum (Ok, after trying to spell that word, I realize it is not a word and just the southern slang, LOL) another one is burnt!
I called out to Logan and said "buddy, Mommy is so sorry, but I just burned another sandwich so I will have to do it a 3rd time." Without missing a beat my dear, sweet son just looked at me with those hungry eyes and said "I think I will just take a peanut butter sandwich Mommy!" Oh how I loved him so much at that very moment!!! He saw I could not even handle making a grilled cheese and he just settled for the next best thing!
After all kids were in bed and suppose to be sleeping I hear Brooke run downstairs with her 3rd tooth in hand and a big grin just enough to show off that gaping hole in her mouth! She was so proud that she pulled another one. She put it in her little treasure box beside her bed and little did I know she also wrote a note to the tooth fairy. Good thing she has a night light by her bed or the tooth fairy would have never seen the note to be able to write back! She was tickled to death this morning when she saw that she wrote back. She took the note to school to share with her class. I love that so much!
So it is Monday and so far all is going fine. I definitely think I need my brain to detox from all this negativity this weekend and focus on God and all his wonderful beauty of the holiday season. I will not let these people get me down again! Enjoy your week and can't wait to post after Friday's game, it is going to be a good one and a tough one! Let's go RAMS!
1 week ago







